btk1's Privacy Policy

When you register an account on btk1, some basic information is collected from you. This information is necessary to verify your identity, process transactions securely, and provide you with the right services.

1.1 Information You Provide Directly

The information you give us directly includes:

• Full name and date of birth (for age verification — users under 21 are not permitted to use this platform)
• Mobile number and email address
• Password and login credentials
• Payment information — such as your bKash, Nagad, Rocket, or Upay number
• National ID information for identity verification (where required)

1.2 Automatically Collected Information

When you use the btk1 website or app, some information is collected automatically. This is generally technical data that helps us improve our service quality:

• IP address and device type
• Browser version and operating system
• Information about which pages you visited and how long you spent on them
• Cookie and session data
• Referral source (where you came from before arriving at our site)

1.3 Information Received from Third Parties

In some cases, limited information is received from our payment processing partners or identity verification services. This information is used solely for security purposes and is governed by the respective party's own privacy policy.

btk1 uses collected information only for specific, legitimate purposes. Using data is essential to properly operate the services described in our terms and conditions. Below is a detailed breakdown of the reasons we use your information:

• To create, verify, and manage accounts
• To securely process deposit and withdrawal transactions
• To detect and prevent fraud, money laundering, or any other illegal activity
• To verify age and identity and block access for users under 21
• To provide users with support via customer support, live chat, or email
• For service improvement and testing of new features
• To correctly apply bonuses, cashback, or promotional offers
• To meet legal obligations and resolve disputes

We never sell your information to third parties for commercial purposes. When sharing data, we always make careful decisions and place the user's interests first.

btk1 stores user data using advanced security measures. All personal information stored on our servers is protected through SSL encryption.

3.1 Security Technology

• SSL/TLS encryption — data is encoded during transmission so it cannot be read
• Firewall and intrusion detection systems
• Regular security audits
• Password hashing and salting methods
• Limited access for authorised staff only

3.2 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain data may be retained for a defined period to meet legal requirements or resolve disputes. Once that period ends, data is securely deleted or anonymised.

3.3 Payment Data Security

During transactions via bKash, Nagad, Rocket, or Upay, payment information passes through the respective provider's own secure system. btk1 never stores your mobile banking PIN or secret code.

btk1 never sells your personal information to third parties for commercial purposes. However, in certain limited situations, data must be shared with specific third parties:

• Payment processors: Necessary information is exchanged with mobile banking services to complete transactions.
• Identity verification services: Limited data may be shared with verification providers to confirm age and identity.
• Technology infrastructure providers: Secure server and cloud service providers are contractually bound to protect data.
• Legal authorities: Information may need to be disclosed in response to a legal order or legitimate request from a relevant authority.
• Fraud prevention systems: Information about suspicious activity may be shared with anti-fraud systems and security partners.

In all these cases, before sharing data, it is confirmed that the relevant party complies with appropriate privacy and security standards.

The btk1 website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security; without these the site does not function properly.
• Performance cookies: Help analyse how you use the site in order to improve the service.
• Preference cookies: Remember your language and other settings.

You can control or disable cookies from your browser settings. However, disabling certain cookies may mean some site features do not work correctly.

As a btk1 user, you have some important rights over your own information:

6.1 Right to Access Your Data

You can ask at any time what information btk1 holds about you. To do so, contact our support team. We are available 24/7 via live chat and email in both Bangla and English.

6.2 Right to Correct Your Data

If your account contains incorrect or outdated information, you can request a correction. We will update it after verification.

6.3 Right to Close Your Account

You can request that your btk1 account be closed at any time. As part of responsible gaming practice, self-exclusion and account limit options are also available. For more details on responsible play, read the Responsible Gaming Guidelines.

6.4 Right to Delete Your Data

In certain circumstances you can request that your personal data be deleted. However, some data may need to be retained for a defined period due to legal obligations.

6.5 Opting Out of Marketing Communications

If you do not wish to receive promotional messages or notifications from btk1, you can turn them off from your account settings or let the support team know.

btk1 strictly prohibits anyone under the age of 21 from using this platform. Age is verified at registration and we actively prevent minors from gaining access. If it is ever found that a minor has created an account, that account will be immediately closed and any collected data will be deleted. If a parent or guardian believes their child is using this platform, please contact our support team without delay.

btk1 reserves the right to periodically review and update this privacy policy. In the case of significant changes, you will be notified via your registered email address or through a site notification. Continued use of the site after any changes will be taken as acceptance of the updated policy.

For any questions about policy changes, you can look for answers in our FAQ section or contact the support team directly.

If you have any questions about this privacy policy or wish to raise a concern regarding your information, please contact our support team:

• Live Chat: Available 24/7 in both Bangla and English
• Email: [email protected]

To learn more about topics related to our policies, you can visit the About btk1 page.